You know that feeling you get when you remember your papers are due and the time you’ll spend on your way to renew those documents. Well, we noticed that a lot of people simply procastinate the task till they forget their papers are due. If they are lucky, they don’t run into a road official who fine’s them. But for those who get caught, It boils down to time and money.
So what could be done to solve this problem?
We tfelt the time spent on the queue could be spent on an impotant task wherever you are, which can impact the future positively even though its not more than an hour of time. collectively thats a lot.
How can we save all those time and money. While protecting innocent civillians who are issued fake documents.
So we came up with regexpress.com.ng, A web platform, where people can request for the processing of thier documents, while they focus on whats more important to them.
We started with a few clients and and increased the numbers through referrals, as we offered our best service at the lowest cost.
We got bigger. increasing the staff strength and expanding the process. Most importantly, we became more innovative, got faster, and cut cost, And that’s important to us, because “Value” is a concept we take very seriously. And by ‘Value,’ we mean An awesome service at an amazing price.
It’s not so complicated. We just focus on what matters — great service + lower cost = Value
By improving our process, we’ve been able to deal in volumes, thereby lowering cost of operation per request and saving our customers money.
We ensured great customer satisfaction. something we keep getting better at. And this as improved our referral rates which as affected our volume tremendously.
We deal directly with the government officials, cutting third parties and making sure all document are genuine. Building us a reputation worthy of a sheild.